At Vestiti, we strive to ensure that your shopping experience is as smooth as possible. If you are required to exchange an item, please refer to the guidelines below to help make the process easy and hassle-free.

1.Eligibility for Exchange

• Exchanges are accepted within 7 days from the date of delivery.
• The product must be in its original, unused, unwashed, condition with all tags and bags intact.
• Certain items, such as [final sale items, intimate wear, or personalized products], are not eligible for exchanges.

2.How to Request an Exchange

• Contact our customer service team at [email protected] with your order number and details of the item you wish to exchange.
• Provide your reason for exchange along with video proof of the item and the desired replacement item (size, color, or style).
• Our team will guide you through the exchange process and provide further instructions.

3.Exchange Process

• Once your exchange request is approved, you will need to return the item to us.
• After we receive the returned product, we will send out the exchanged item.
• If the item you want is out of stock, we will notify you and either offer an alternative or issue a store credit.

4.Shipping Costs

• Return shipping for exchanges is the responsibility of the customer, unless the exchange is due to a mistake on our part (e.g., damaged or incorrect item).
• If the exchange is due to an error from our end, we will cover the return shipping costs.

5.Exchanges for

• Defective or Incorrect Items
• If you receive a defective or incorrect item, please contact us immediately. We will arrange a free return and send you the correct item or a replacement.

6.Processing Time

• Once your returned item is received, please allow 7-10 business days for us to process your exchange.
• If there are any delays or issues with the exchange, we will notify you promptly.

 

7.Refunds

• Exchanges will be processed as an exchange for the same value in store credit. If a refund is required, please refer to our Refund Policy for more details.
• If you have any questions or need assistance, our customer support team is here to help. Thank you for shopping with Vestiti!